Returns & Shipping
Effective date: November 4, 2026
Refund & Return Policy
We want you to be satisfied with your purchase. Please review this policy before placing an order so you know your options as a cardholder.
All sales are final. Due to the nature of our products, we cannot accept returns for a change of mind, buyer's remorse, or products that have been opened or used, except as described below.
Damaged, defective, or incorrect items. If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number, a description of the problem, and photos of the packaging and product. After review, we will offer a replacement or a refund to the original payment method, at our discretion. If we ask you to return the item, we will provide instructions and cover return shipping for verified damaged, defective, or incorrect items.
Cancellations. Contact us as soon as possible at square1me@gmail.com or (833) 422-6550. We can cancel an order only if it has not shipped. If the order has shipped, the sale is final.
Refund timing. Approved refunds are issued to the original payment method. Please allow 5-10 business days after approval for the refund to appear, depending on your card issuer or bank. Shipping charges are refunded when the error was ours.
Delivery Policy
We currently sell and ship physical products only. We do not sell digital goods or digital content. All orders are shipped from Maine to addresses within the United States.
Processing time: Orders are processed within 1-2 business days after payment is approved. Weekend and holiday orders are processed on the next business day.
Shipping methods and delivery standards: We ship with USPS, UPS, or FedEx. Most orders arrive within 4-7 business days after processing. When your order ships, we email a shipping confirmation with a carrier tracking number and link, if available.
Shipping rates: Shipping is calculated and displayed at checkout before you submit your order. Please make sure your shipping address is complete and accurate; we are not responsible for orders delivered to an incorrect address provided at checkout.
Delays, lost, or damaged packages: Carrier delays can occur after a package leaves our facility. If tracking has not updated for several business days, contact us and we will help open a trace. If an order arrives damaged or you receive the wrong item, contact us within 7 days of delivery.
Contact Us
Email square1me@gmail.com, call (833) 422-6550, or write to Square One, LLC, P.O. Box 779, Lincoln, ME 04457.